They are so big and think they are safe and they wind up failing. It wouldn't be the first time a Company fails in the end because of stuff like this. And they have problems that means people may loose their jobs. In the end I don't loose a thing, Steam does, since I won't buy from them anymore.ĭo I care that they don't care? Well I feel bad for them, because if they keep ignoring the customer service they may find trouble in the future, even maybe in the real faraway future. But if you are going to answer I will really appreciate that you read my posts first.Īnd what's more, thanks god there are people in the world that don't think like you. If you feel like giving some actual facts instead of what you feel I will gladly read your comments.

I think you are the misinformed one, you don't seem to realize that some people may think different to you. Tell me how I am misinformed about requesting something as simple as sending Feedback? I guess you have had never any problem with any company ever, so you had never the need to complain to them. And I am amazed you could consider that is fine.

The consumers rights indicate you have the right to be heard and the right to a response from the Company that is offering you a service.Īnd to make it clear, the response doesn't have to agree with what you say.īut Steam doesn't have that simple thing. Sand, being misinformed about what? You can not consider the slight possibility of being wrong?įorget my problem, what about people that you may consider have a legit complaint? Im sure you are not the only one facing problems with your game Im actually glad they don't because you are obviously misinformed and you would have given them bad feedback in a heart beat. Instead they force you to go through this forums, where you spend time trying to reach them, and you don't achieve it anyway. This is about the fact that people should be able to send them feedback. This is not about me being right or not about my issue. And the forums are not good either, because Steam employees don't read all of the post and even if they do, they don't answer them.Īny other company you can call them, chat with them or send them at least and email so you can complain about their service. The Support contact is only for technical issues and you should not complain about their service there. They should have a way you can directly reach them with your concerns, yet they don't have any. I am sending feedback to the publisher too.īut what I am talking about here, is about being able to send feedback about Steam Service itself, if you are not happy about it. Originally posted by Dzyann:Thanks for your answers! Which I think is way more money lost for Steam, that even if they would refund the game. By causing me so much trouble with this issue, I have considered not to buy any more Steam games. Not for me, I can go to any other website to buy. I think that a not happy client, is a loss for Steam. This game works worse than the original one, and it is harder to look at too because of the lack of Resolution options. There is many other people that has similar problems to me in the forum: In case you want more information about my issue, (that I would really like resolved): And the conversation lost its original purpose after several answers. I posted in Help and Tips, but I got not Steam representative so far. They told me:Ĭurrently, the Steam Support Team provides assistance with technical support issues only.' Without third party involvement.Īnd No, the Steam Support page is not an option. But I think there should be away that you can contact Steam directly. I am not saying Steam should have to do that. Amazon, Microsoft and so many others even have live chats. I don't understand why Steam doesn't have, like just about every big company has, a way that you can send feedback. There is plenty of nice people in this forum, and in many others, but there is too, people that is not nice at all.

Without having to deal with a third party, that if it doesn't agree with you, has no reason to be polite. Like any company, there is problems Steam has, I believe there should be a way that would allow people send Steam feedback, in a way that is sure a Steam Representative will answer. Or where they don't address my issue at all or seem to understand it. Since the Users don't have to read what I post, some don't and start to answer me telling me over and over to do something when I already told them I was told not to do that, by Steam Team itself. I have been trying to deal with it, but the only answer I get is to post in this forums, where I haven't seen any Steam representative answering me.

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